return panty guarantee

Returning Your Knickers

Returns are simple. If the knickers don't fit, send them back and we'll send you a new pair in an alternate size or issue you a refund for the month of [ENCLOSED] (less shipping costs), whichever you choose.  

size guarantee seal

For Smooth & Simple Returns

To get a new pair in a larger or smaller size, you must initiate the return within 14 days of receiving the knickers. Please also email us with the new size prior to sending in the return. To return an item, send us the following items:

1) The unworn, unused item with the original tags attached
2) The original packaging
3) The purchaser’s full name and email
4) The recipient's full name and email
5) The correct size needed

The address for returns is:

Enclosed
435 23rd Street, Suite 17
San Francisco, CA 94107

We will NOT accept any returns without the original tags attached, nor will we accept any returns on worn items. Any items received as such will be immediately discarded and not eligible for a return or refund.

sheer luxury customer testimonial

Details On Returns

We require returns to be initiated within 14 days of receiving the knickers. Why? We want and need the opportunity to get your order right, and we can only do this if you tell us the correct size. For this same reason we will not accept returns for multiple months. If you suspect that you will need more time for any reason, please just email us within the 14-day window to let us know.

We do not, of course, resell returned garments. All underwear returned to us will be discarded. For health reasons, only unworn items with original tags still attached will ever be accepted for return or exchange. We reserve the right to refuse any return that does not meet the above criteria. Returns received without a note or information on sender will be discarded. 

Refunds are subject to a $10 per knicker restocking fee and/or $25 per body lingerie restocking fee. Shipping is not refundable. Please allow 10 days for us to process your refund and up to 30 days to see the credit posted to your credit card. See our Terms of Service for further details.

customer service testimonial