For Smooth & Simple Exchanges
To get a new piece of lingerie in a larger or smaller size, you must initiate the return within 14 days of receiving your gift. Please also email us with the new size prior to sending in the return. To return an item, send us the following items:
1) The unworn, unused item with the original tags attached*
2) You do not need to return the box, but should ship in suitable packaging without the rose petals.
3) The purchaser’s full name and email as well as the recipient's full name and email
4) The correct size needed
365 Swift Avenue
South San Francisco, CA 94080
* We will NOT accept any returns without the original tags attached, nor will we accept any returns on worn items which includes items that smell in any way, including perfume. Any items received as such will be immediately discarded and not eligible for a return or refund. Many of our items are not resalable after they have been worn—even during trying on—so we reserve the right to decline returns that are received in any sort of unsellable state.