Frequently Asked Questions (And Answers, Too)

How do I pick out the panties or lingerie?

[ENCLOSED] works like a concierge service. We search the world (literally, we’ve traveled to France and Italy looking at lingerie) for the newest designs and the most beautiful fabrics and lace. To start the process, you tell us if you want all panties or a mixture of lingerie styles, as well as important information such as her size and the styles that she wears. You can also specify between “Everyday Wearable Luxury” or “Special Occasion Indulgences”, or choose both. We then select the panties or lingerie item for your gift, sending a different style each month.  Learn more about How Enclosed Works . . .

What will I get each month?

Each month you will receive either a designer  panty or a fine lingerie piece (depending upon which subscription package you choose.) Our personalization quiz allows you to tell us what styles she prefers, and when she is planning to wear her new pieces – whether that be for date nights or everyday wear. You can also add one of our fun accessories (such as an eyemask or body jewelry) to your order. All these options are fully explained and illustrated during the personalization quiz. To take a peek at some of the knickers, click here . . . To take a peek at some of the body lingerie options, click here . . . The brands that we feature are different every month. We choose from the best of Lou Paris, Clo Intimo, L’Agent, KissKill, Maison Close, Lost In Wonderland, Jenna Leigh, Eberjey, Mimi Holliday, Samantha Chang, Maison Lejaby, Millesia, Bluebella and many, many more.

Can I choose specific styles, colors, or ask that you not send certain styles?

Yes. During the selection process you are asked a series of questions. There you can specify exactly what cuts and styles you do and do not want to have included in your [ENCLOSED] deliveries. When we ask for “special requests”, just let us know.

Special requests for specific styles shown on the site are available on six-or-more month knicker subscriptions and three-or-more month body lingerie subscriptions. We cannot guarantee that the styles will be available in the size needed, but we will try our best to fulfill your request. But please do feel free to request one or more if you are purchasing a multi-month subscription.

How does your sizing work?

Our sizes run extra-small to extra-extra-large. The great thing about knickers is that, unlike bras, a given pair can fit a range of sizes and shapes. When making your selection, you will be able to select her size or if you are really unsure, you can pick two sizes, and we’ll select the right knickers accordingly. For instance, if you are unsure if she is medium or large, just check both boxes, and we’ll send knickers that are either mediums that run large, or size large that run a bit small. If you need extra help finding the right panty size, you can also take a look at our size guide. If you need extra help fitting her for our lingerie, you can take a look at our size guide. We don’t currently offer sizes 3X and above, but may well in the future. If you would like us to offer plus sizes, please let us know.

Help. I’m really unsure of her size. What do I do?

Don’t worry. We know that questions of size may make you nervous, but don’t be. We select the first month to be especially adaptable; we choose panties or body lingerie that is not only beautiful and sexy, but have a good amount of stretch to fit a range of shapes and sizes. After the first month, if she (or you) wants to adjust the size for subsequent months, just drop us an email with the changes you want to make.

Why did I receive a different size of panties or lingerie item than I expected?

Because our lingerie and panties are sourced from around the world, many of the brands have sizing that is quite different from what we are used to in the U.S. For example, you might wear a size small in Victoria’s Secret or other mainstream brand’s underwear, but in a pair of more upscale British panties you would wear a size medium. At [ENCLOSED] we are very familiar with the way that each brand of panties will fit and will send the pair that is most likely to fit your form.

How do I renew?

Just click any of the gold buttons and fill out the quiz. You no longer need to login to place an order. Don’t worry, we’ll make sure not to repeat a style.

Do you offer monthly billing?

Yes, if you prefer not to pay for multiple months in advance, you can monthly deliveries of knickers or lingerie.

Does Enclosed auto-renew?

Our 3, 6 and 12 month packages do to not auto-renew. Our Monthly Knicker Indulgence and our Monthly Lingerie Subscription do automatically renew until you choose to pause or cancel the monthly subscription.

Can I get multiple items at once? Can I get all three, six or 12 sent at the same time?

Yes, we are happy to send you and your gift recipient multiple items at once or you can opt to have three, six or twelve items sent at the same time. People often ask for this around the holidays. Just select the three, six or twelve month option and write “All at once” under special requests. Each item will still come in it’s own keepsake box. (Note, if you opt to receive more than one item at once, we cannot offer our size guarantee as we do not have the opportunity to correct the size on subsequent months. We cannot take returns for more than one pair.)

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover credit cards as well as PayPal. We do not accept pre-paid gift cards, personal checks, or money orders.

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