Cancelation Policies

Canceling or Pausing Monthly Billing

Monthly billing customers may pause or cancel their subscription at any time up to four business day prior to their monthly renewal date. Please email us directly to cancel your monthly billing subscription. Once your subscription has renewed we are unable to cancel the order, issue a refund for that order, or accept a returned box for refund.

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Multi-Month Cancelation Policy

All multi-month subscriptions (e.g. 3, 6 or 12 month packages) will automatically expire after the subscription term is complete and do not auto-renew. Multi-month gift subscriptions cannot be canceled. This includes instances when the customer requests a cancelation immediately after purchase. On a case-by-case basis we may make exceptions to this policy. These case-by-case cancelations are subject to a minimum 25% or $50 (which ever is larger) early termination fee which may be in addition to any replenishment fee. Your refund will be pro-rated based upon the single-month price. Hybrid subscriptions—ones that are a combination of lingerie and knickers—will be pro-rated per the more expensive items in the package.

All add-ons such as face-masks and stockings are non-refundable.

We invite you to review the details on our Customer Service Philosophy here.

For information on returns, exchanges and refunds please see our Returns Policy.