Canceling Your Monthly Knicker or Lingerie Subscription

Monthly billing customers may cancel at any time up to four business day prior to the first of the month. Please email us directly to cancel your monthly billing subscription. When your subscription renews Enclosed is then unable to cancel the order, issue a refund for that order, or accept a returned box for refund.

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Multi-Month Cancelation Policy

All multi-month gift subscriptions will automatically expire after the subscription term is complete and do not auto-renew. For example, if you purchase a six-month gift in January, your subscription will expire after delivery of the June box and you will not be charged again.

Multi-month subscriptions cannot be canceled. On a case-by-case basis we may make exceptions to this policy. In these cases, we require all cancellations to be initiated within 14 days of receiving the most recent delivery. These case-by-case cancelations are subject to a 20% early termination fee (which may be in addition to any returned item replenishment fee.)

Returns & Refunds

We will never accept returns for multiple months. Similarly, shipping costs incurred are never refundable. Due to the delicate nature of our products, all returns requiring a refund are subject to a 20% replenishment fee. Please allow 10 days for us to process your refund. See our Terms of Service for further details.