Canceling Your Monthly Knicker or Lingerie Subscription
Monthly billing customers may cancel at any time up to four business day prior to the first of the month. Please email us directly to cancel your monthly billing subscription. Both Monthly Indulgence and Monthly Lingerie Love Subscriptions must be canceled four days prior to the billing date on the first of each month or your account will renew for another month. When your subscription renews Enclosed is then unable to cancel the order, issue a refund for that order, or accept a returned box for refund.
Three, six and twelve month gift subscriptions cannot be canceled. All gift subscriptions will automatically expire after the subscription term is complete. For example, If you purchase a Six Month Of Surprises six-month gift in January, your subscription will expire after delivery of the June box and you will not be charged again.
On a case-by-case basis we may make exceptions to this policy. In these cases, we require all cancelations to be initiated within 14 days of receiving the most recent delivery. We will never accept returns for multiple months. Similarly, shipping costs incurred are never refundable. Refunds are subject to a restocking fee of $10 per knicker and/or $25 per piece of body lingerie. Please allow 10 days for us to process your refund. See our Terms of Service for further details.