Multi-Month Cancelation Policy
All multi-month subscriptions (e.g. 3, 6 or 12 month packages) will automatically expire after the subscription term is complete and do not auto-renew. Multi-month gift subscriptions cannot be canceled. This includes instances when the customer requests a cancelation immediately after purchase. On a case-by-case basis we may make exceptions to this policy. These case-by-case cancelations are subject to a minimum 25% or $50 (which ever is larger) early termination fee which may be in addition to any replenishment fee. Your refund will be pro-rated based upon the single-month price. Hybrid subscriptions—ones that are a combination of lingerie and knickers—will be pro-rated per the more expensive items in the package.
All add-ons such as face-masks and stockings are non-refundable.
We invite you to review the details on our Customer Service Philosophy here.
For information on returns, exchanges and refunds please see our Returns Policy.