Three, six and twelve month gift subscriptions cannot be canceled. All gift subscriptions will automatically expire after the subscription term is complete. For example, If you purchase a Six Month Of Surprises six-month gift in January, your subscription will expire after delivery of the June box and you will not be charged again.
On a case-by-case basis we may make exceptions to this policy. In these cases, we require all cancelations to be initiated within 14 days of receiving the most recent delivery. We will never accept returns for multiple months. Similarly, shipping costs incurred are never refundable. Refunds are subject to a restocking fee of $10 per knicker and/or $25 per piece of body lingerie. Please allow 10 days for us to process your refund. See our Terms of Service for further details.